سياسية الإسترجاع والإستبدال

Return and Exchange Policy Now you can enjoy a shopping experience without worry from our store - as we have facilitated the return policy and made it more transparent to ensure the satisfaction of our dear customers. We guarantee you there is no reason to think or hesitate before purchasing any item you desire, because our goal is to make the shopping process enjoyable, easy, and comfortable for you. Therefore, we will address the most common questions you might face: - What if I receive a damaged and/or defective item? - What if I receive the wrong item? - What if the size is incorrect? All you need to do is contact us via email: [email protected] or through WhatsApp at 00966554260106, attaching the order number and a photo of the product in reality, along with the reason for the return. After receiving your message, we will send a shipping label to your email, and all you have to do is: Print the label, attach it to the package, and deliver it to the nearest courier office. Important points you should know to avoid rejection of the return request: - The return request must be sent within 3 days from the date of arrival. - The item must be in its original form and without any changes (not assembled and in its original packaging). - Upon receiving the product, we will verify its condition, then refund the value of the item within 7-12 working days depending on your credit card issuer. If the above points are not followed, the return process will be considered rejected. Please note that some items are not subject to the return policy at all, for health reasons, which are: (Clothing of all types, cups, and trays). In case of receiving a (damaged and/or defective item, wrong item), we will cover the full cost of the return shipping and refund the full value of the item. If there is no manufacturing defect in the product, it cannot be exchanged.